Chat Support Representative - Remote Work

The Foschini Group is seeking a dedicated and passionate individual to join our team as a Chat Support Representative. This is a remote work opportunity based in Johannesburg, Gauteng, ZA. This is an entry-level position with zero years of experience required.

Responsibilities: - Provide customer support through chat services, assisting customers with product inquiries, order tracking, issue resolution, and general questions. - Maintain a high level of professionalism and customer service while interacting with customers. - Collaborate with team members to ensure seamless communication and support for customers. - Manage multiple chat conversations simultaneously while providing timely and accurate responses. - Adhere to company policies and procedures while handling customer inquiries and issues. - Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.

Requirements: - Passionate and resilient individual with a strong desire to provide exceptional customer support. - Ability to work in a team environment and effectively manage interactions with customers. - Excellent written communication skills with the ability to convey information clearly and concisely. - High school diploma or equivalent required. - Previous experience in customer service or support roles is a plus but not required. - Reliable internet connection and a quiet workspace to facilitate remote work.

Benefits: - Company-provided equipment for remote work. - Travel and spending expenses covered by the company. - Disability insurance coverage. - Recognize and reward employees based on performance and merit in a supportive working environment.

Equal Opportunity Statement: The Foschini Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status.

Deadline to apply: May 13, 2024

If you are passionate about providing exceptional customer service and are looking to start your career in a remote work setting, we encourage you to apply for the Chat Support Representative position at the Foschini Group. Join us in creating positive customer experiences and contributing to our team's success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.