Client Relations Associate - Remote Work

Job Description:

Mediclinic Southern Africa is seeking a Client Relations Associate to join our team on a full-time basis. This position is remote-based, allowing you to work from the comfort of your own home in Johannesburg, Gauteng, ZA. As a Client Relations Associate, you will be responsible for managing client relationships, ensuring client satisfaction, and driving client engagement initiatives.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and follow-ups - Act as a point of contact for clients, addressing any queries or concerns they may have - Identify opportunities to upsell products or services to existing clients - Collaborate with internal teams to ensure client needs are met in a timely manner - Monitor client satisfaction and resolve any issues that may arise - Analyze client data to identify trends and opportunities for improvement - Prepare reports and presentations for senior management on client performance and feedback - Participate in strategic planning sessions to drive client engagement initiatives - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 3 years of experience in client relations or a similar role - Proven track record of managing client relationships and exceeding targets - Excellent communication skills, both verbal and written - Strong teamwork and collaboration skills - Resourceful and motivated individual with a can-do attitude - Ability to work independently and manage multiple priorities simultaneously

Benefits: - Training and professional development opportunities - Parental leave for new parents - Vision insurance coverage

Working Environment: As a Client Relations Associate at Mediclinic Southern Africa, you will be part of a dynamic team that leverages data to inform decisions and drive strategic initiatives. You will have the opportunity to work collaboratively with cross-functional teams to deliver exceptional service to our clients.

Deadline to Apply: Interested candidates should submit their application by May 13, 2024.

Equal Opportunity Statement: Mediclinic Southern Africa is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.