Client Support Manager - Remote Work

Job Description:

We are seeking a Client Support Manager to join our team at Alexander Forbes. This is a remote work position based in Soweto, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 5 years of experience in client support or related fields.

Responsibilities: - Manage a team of client support specialists to deliver excellent service to our clients - Develop and implement strategies to improve client satisfaction and retention - Monitor and analyze client feedback to identify areas for improvement - Coordinate with other departments to address client issues and ensure timely resolution - Train and mentor team members to enhance their skills and performance - Conduct performance evaluations and provide feedback to team members - Collaborate with senior management to develop goals and objectives for the client support team - Stay current on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or a related field - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Passionate and driven to provide exceptional service to clients - Proven track record of meeting and exceeding performance goals - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Life insurance - Disability insurance - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: Join our team at Alexander Forbes and unleash your creativity in a setting that celebrates and nurtures innovation. We encourage our employees to think outside the box and strive for excellence in everything they do.

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and identities to apply for this position.

Deadline to apply: June 27, 2024

If you meet the requirements and are ready to take on this exciting opportunity as a Client Support Manager, apply now to join our dynamic team at Alexander Forbes.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.