Client Support Representative - Remote Work

Job Description:

Anglo American Platinum is seeking a motivated and detail-oriented Client Support Representative to join our team. This is a remote work position based in Johannesburg, Gauteng, ZA. As an Entry Level Client Support Representative, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Responding to client inquiries via phone, email, and chat in a professional and courteous manner. 2. Assisting clients with account setup, troubleshooting technical issues, and providing product information. 3. Collaborating with internal departments to address client concerns and escalate issues as needed. 4. Maintaining accurate records of client interactions and updating customer profiles. 5. Identifying opportunities to upsell products or services to existing clients. 6. Providing feedback to the product development team based on client needs and preferences. 7. Participating in training sessions to stay up-to-date on new products and services.

Requirements: 1. Previous experience in customer service or a related field is preferred but not required. 2. Excellent communication skills and the ability to interact with clients in a professional manner. 3. Strong problem-solving skills and the ability to work independently. 4. Proficiency in project management and time management. 5. Ability to work effectively in a remote team environment.

Personality Traits: - Independent: Ability to work autonomously and take initiative. - Hardworking: Willingness to go above and beyond to meet client needs.

Soft Skills: - Project Management: Organizational skills to manage client interactions and tasks. - Time Management: Ability to prioritize tasks and meet deadlines.

Benefits: - Travel opportunities: Opportunity to attend industry events and conferences. - Travel & spending expenses: Reimbursement for travel-related expenses. - Profit sharing: Eligibility for profit-sharing bonuses based on company performance.

Working Environment: At Anglo American Platinum, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.