Contact Center Associate - Remote Work

Job Description:

Woolworths Holdings is seeking a Contact Center Associate to join our remote work team in Johannesburg, Gauteng. This is a full-time entry-level position that requires at least 1 year of experience in customer service or a related field. The ideal candidate will be adaptable, driven, creative, and innovative.

Responsibilities: - Handle inbound and outbound customer calls and inquiries in a professional and efficient manner - Provide excellent customer service by answering questions, resolving issues, and offering solutions - Use a variety of communication channels, including phone, email, and chat, to assist customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members and other departments to ensure customer needs are met - Keep up to date on company products, services, and policies to provide accurate information to customers - Continuously look for ways to improve the customer experience and suggest innovative solutions - Adhere to company policies and procedures to ensure consistency and quality in customer interactions

Requirements: - High school diploma or equivalent - 1+ years of experience in customer service or a related field - Strong communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Must have a reliable internet connection and a quiet workspace for remote work - Willingness to learn and adapt to new technologies and processes - Must be adaptable, driven, creative, and innovative

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and professional development - Gym membership for staying healthy and active

Working Environment: At Woolworths Holdings, we encourage autonomy and independence in our employees, trusting them to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are valued.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.