Customer Relationship Manager

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Job Description - Customer Relationship Manager

Sime Darby Oils South Africa's job vacancy, Career and Recruitment Job title : Customer Relationship Manager jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : June 15, 2024 Quick Recommended Links

Job Description:

FINANCE:

  • Achieve the annual Sales Budget as per targets and margin expectations
  • Manage/Assist with account receivable/ collection
  • Pricing deals must be in line with company standards and done on time
  • Protect company assets (working capital & fixed assets)
  • Minimise waste and rework
  • Manage costs and drive continuous improvement
  • Ensure all trading rebate documents are up to date and accurate
  • Manage customer Debtors book in line with company policy

CUSTOMERS:

Customer Relations:

  • Monitor and maintain customer satisfaction together with customer service input
  • Develop and manage customer relationships to meet business objectives
  • Plan a communication strategy for all customers which includes formal meetings/reviews
  • Adopt a pro-active customer engagement strategy

Distributor Relations:

  • Manage distributor relationships and needs
  • Monthly sales reviews to be done with growth plans discussed
  • Trade/customer visits planned and adhered to with distributors

PROCESS:

Sales Strategy:

  • Provide input into the Sales strategy and align to the business strategy
  • Assess gaps, competitor activities and opportunities in the market
  • Identify market gaps and new customer opportunities

Sales Planning:

  • Monitor and review customer activity plans
  • Plan customer service callage (monthly sales plan)
  • Gather and provide relevant information to contribute to Sales and Marketing activities
  • Analyse data and update sales activities and action plans

Sales Forecasting:

  • Provide accurate Sales Forecasts and allocate appropriate stock covers by region within set time frames (and by customer)
  • Maintain stock levels on shelf and with distributors as per SLA'S
  • Understand stock levels in Dc’s to manage customer expectations

Sales Management:

  • Negotiate and manage Trading Term Agreements as per register
  • Negotiate and implement Key Account pricing within internal parameters
  • Liaise with the Customer Service Department for orders and delivery details
  • Manage the stock return process with distributors and merchandising partner (Damages, Expired Sell by Date, etc.)
  • Manage all operational activities within the channel (promotions, price increases, deals, listings, merchandising, etc.)
  • Ensure that Product storage quality standards are maintained
  • Implement sales activity plans within the channel (promotions, price increases, deals, listings, merchandising, etc.) to meet agreed deadlines
  • Actively pursue new business opportunities
  • Present the range of products and services to customers and close deals with customers
  • Check that the product range is represented in the market
  • Investigate product related complaints

Regional Accounts:

  • Manage Regional Accounts Agents to ensure the desired Sales targets are achieved
  • Manage Regional Accounts Distributors, Cash & Carry's, Buying groups and merchandising partner
  • Manage Corporate clients
  • Manage Industrial, Bakery & Confectionary Accounts
  • Develop Regional Sales and Advertising plans and implement Marketing activities and promotions
  • Negotiate shelf space where forward share is behind market share within allowed dealing parameters and ensure our merchandising partner is also adhering to this

Product Launches and Exhibitions:

Planning:

  • Co-ordinate exhibition launches, briefing meetings and functions
  • Arrange special events (internal and external)
  • Prepare exhibition designs

Set-up:

  • Assemble, install and dismantle exhibition stands
  • Control and maintain venue equipment and assets

Exhibit:

  • Exhibit company products
  • Present a range of Products or services (Current and new products) and communicate product Features, Advantages and Benefits (FABS) to the customer
  • Take transfer orders from end users and pass on to Distributors

Brand Development:

  • Build strategic customer and complementary supplier alliances
  • Implement Marketing and brand, product and service activities and promotions
  • Plan and facilitate Product training (Customers, Sales teams, etc.)
  • Provide technical support to Distributor Representatives and end-users
  • Maintain Brand Loyalty amongst end-users
  • Convert customers to company product
  • Maintain and update End-User database

Research and Development Innovation:

  • Work with customers in developing and manufacturing new innovations within their current and future product range
  • Identify innovation opportunities
  • Communicate product specification changes to customers
  • Analyse and interpret data and marketing information

Reporting and Administration:

  • Compile Sales Reports for customer reviews and sales tracking
  • Ensure you live customer reports are captured live via honeybee for all customers
*Sales / Retail / Business Development jobs in south africa *Customer Relationship Manager in Johannesburg

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