Customer Service Agents - Hiring Fast

We are on the lookout for a competitive Customer Service Agents to join our growing team at Benny Industrial Ltd in Durban, KwaZulu-Natal.
Growing your career as a Full Time Customer Service Agents is a terrific opportunity to develop competitive skills.
If you are strong in creativity, leadership and have the right initiative for the job, then apply for the position of Customer Service Agents at Benny Industrial Ltd today!

Duties & Responsibilities

• Ensure all queries are successfully resolved making sure that possible dates of payments are always obtained on outstanding accounts to assist in meeting departmental targets
• Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation
• Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette
• Record all client profiles on script and to ensure records move within the strategy
• Must display excellent knowledge on the medical aids and private book to ensure resolution on queries
• Monitor own after call work time to ensure call answering service levels are always met
• Ensure that there are no issues/complaints due to process deviations
• Process problems to be identified and solutions to be recommended
• Maintain confidentiality of patient’s personal data and other information to protect the privacy and integrity of the organisation.

Desired Experience & Qualification Grade 12 or 11 Strong administration skills Task orientated Organised Results driven High level of customer service coupled with the ability to handle queries quickly and efficiently To apply please WhatsApp us on View phone number on za.jobslin.com

Benefits of working as a Customer Service Agents in Durban, KwaZulu-Natal:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary