Customer Service Consultant

Our client requires the services of a Customer Service Consultant (Advanced) - Midrand

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until May 2025

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

• Minimum of 3 years working experience within the Motor Industry
• Minimum of 2 years in an Aftersales position at the Group SA or dealer level mandatory
• Minimum of 2 years in a call centre environment

ESSENTIAL SKILLS

• Excellent verbal and written communication skills
• Excellent people skills
• High ability to co-ordinate
• Excellent time management skills
• Customer service skills
• Problem solving skills
• Communication skills
• Decision making skills
• Time management skills

ADVANTAGEOUS SKILLS

• Ability to communicate and interact across all organisational levels.
• Flexibility by taking on ad hoc tasks.
• Good discipline to ensure tasks will be completed on time.
• Operating independently and on own initiative within the field of responsibility
• Pleasant, approachable disposition.

ROLE:

• Customer complaint and query handling and Customer case management.
• Building and maintaining relationships with the dealer network.
• Ensuring correct escalation process internally and externally.
• Achieve voice, email and quality Service Level targets as per agreement.

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