Customer Service Coordinator

SUMMARY:
Leading maritime equipment supplier requires a Customer Service Coordinator for the KZN branch. POSITION INFO:
Matric and 5 years customer service working experience is required
Word, Excel and Powerpoint skills are essential
Valid drivers license and own transport  You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales team
You will attend to customer service requirements, customer queries and complaints
Arrange and co-ordinate service attendances for equipment servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of work procedures and instructions
Commercial control of Service contracts
Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc.
Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.),
Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets
Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc
Assisting Customer Service Administrator in compiling supporting documentation for invoicing Pro-active approach of services/customers support
Planning of engineer/apprentice pool
Asset control for Customer Service department
Operational assistance to the Technical Advisors
Handling of service requests.
Arranging of service attendances
Planning of engineer pool
Preparation of project specific documentation
Journal duty at weekends and bank holidays
Checking and follow up of work reports
Checking and arranging signing of timesheets
Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
Support of commissioning jobs in the area of the service station
Assist Head of Customer Service with HR Planning
Working according to rules with internal software
Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
Assist the Company in any necessary duties to achieve Company goals.
Perform other related duties as assigned.
Exact and precise working
Ability to coordinate and plan service attendances
Working with a pro-active approach
Ability to work under pressure
Accuracy
Advising people
Following instructions
Gathering information
Team Work
Quality Management
Organizational Support - Follows policies and procedures
Judgment - Displays willingness to make decisions
Safety and Security - Observes safety and security procedures
Excellent written and verbal communication skills in English