Customer Service Engineer I

SUMMARY:

iOCO Infrastructure Services: Where Challengers and Innovators Thrive.

We are seeking a Customer Service Engineer I  with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.

 

What you’ll do:

• Onsi...
  
  

  POSITION INFO:
  

  iOCO Infrastructure Services: Where Challengers and Innovators Thrive.

  We are seeking a Customer Service Engineer I  with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.

   

  What you’ll do:

  • Onsite and Remote User Support to Client.
  • General maintenance to office/boardrooms
  • VIP User Support
  • Diagnose Hardware issues
  • Reload machines
  • Network Support

  Your expertise:

  • 5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support. 
  • Soft Skills

  Qualifications required:

  • Grade 12
  • A+ N+
  • ITIL is advantageous
  • Mobility Support
  • MCSE
  • HP Hardware Certifications is advantageous

  Other information applicable to the opportunity:

  • Contract Position
  • Location: Pretoria
  • Work environment: Onsite (open plan office)
  • Travel: Own vehicle essential

  Why work for us?

  If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

  You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

  At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.