Customer Service Representative Temp

Air Liquide's job vacancy, Career and Recruitment Job title : Customer Service Representative Temp - Alberton jobs in Gauteng Job Location : Gauteng, Deadline : May 25, 2024 Quick Recommended Links

• The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services.
• Handles incoming customer related telephonic calls and emails first level communication in a timely and professional manner.
• Records customer orders on the ERP system and provides customers with system generated reference number. 
• Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department. 
• Acts as a liaison between customer and Logistics to ensure satisfactory resolution. 
• Advising customers of stock shortages and non-deliveries. 
• Assists in crisis management of severe stock shortages. 
• Ensure that open sales orders and empty asset returns are investigated and cleared for branches within the Region.
• Generating of existing customer quotations as required.
• Monitor full returned cylinders and advise customers of the Full Returns Penalty Policy. Invoicing of the penalty fees on a monthly basis. 
• Creating of orders and border documents for deliveries / collections for Botswana and sourcing of required stock. 
• Processing of new allocations as requested by customers and the Sales Department and ensuring follow-up until delivery to the customer. 
• Perform any other reasonable task that may be required or requested in order to achieve the objectives and purpose of the position and the Region.
• Matric
• Relevant Tertiary qualification (Administration / business management or equivalent)
• 3yrs experience in Customer Service and Administration
• Computer Literacy

*Customer Service jobs in south africa *Customer Service Representative Temp - Alberton in