Customer Support Consultant - Hiring Immediately

We are on the lookout for an experienced Customer Support Consultant to join our incredible team at Yoco in Cape Town, Western Cape.
Growing your career as a Full Time Customer Support Consultant is a great opportunity to develop excellent skills.
If you are strong in communication, presentation and have the right drive for the job, then apply for the position of Customer Support Consultant at Yoco today!

WHO WE ARE

Yoco is a growing African Fintech, enabling people to thrive through open commerce.

Founded in 2015, Yoco now processes over US$2 billion annually, and we’re the payments provider for over 200 000 self-employed.

We’re aiming for more than 1 million by 2025, and to become the leading Open Commerce ecosystem for small businesses, across Africa and beyond.

Mission & Purpose - Commerce for everyone.

We enable people to thrive, through open commerce.

We’re breaking down barriers to a more prosperous future for all. We’re unlocking economic opportunities by building inclusive financial tools for the self-employed.

We believe in a world where commerce is more accessible, more possible, more inclusive, and more for everyone.

We believe in a world where technology enables people to focus on what matters, and where they can tap into their gifts, creativity and passion.

We believe in increasing wealth locally, and in the ripple effect that it can have on so many communities.

We’re opening commerce for everyone. Join Us.

ABOUT THE CAPITAL TEAM

Customer Centricity is the core of our DNA and everything we do is centred around serving our customers, the Capital team plays a very important role in fulfilling this commitment to our customers. This team will be contributing to the continued growth of Yoco Capital sales volume and overall revenue in the business.

About the Capital Team

As a Capital Sales consultant, you will be focusing on growing our Capital Portfolio and ensuring to guide our customers to the best-fit offering for their business. You will also be taking on a supporting role, should our customers reach out with capital-related queries that your expertise can comfortably resolve and if not direct it to the right parts of the business to resolve the queries timeously. You will directly be able to influence the growth of Yoco and our mission to enable people to thrive, as you take on these key responsibilities.

What you will be doing

• Developing a deep knowledge of the capital product (incl. pricing, repayment mechanism, tenor, affordability, market comparisons etc.)
• Assist in achieving sales targets for the business.
• Deliver exceptional service that exceeds customer expectations in a proactive and empathetic manner.
• Find new business opportunities and maintain a healthy pipeline for future deals.
• Timeously answering incoming calls with a high standard of professionalism ensuring all calls are handled in a friendly, responsive and efficient manner.
• Providing first-line customer support with expert Yoco Capital product knowledge.
• Work well as part of a bigger team but also be able to deliver and work independently.
• Assist in the daily administration of the Capital Sales functions
• Recognising system error messages and escalating it with the relevant technical Capital support teams.
• Maintain and grow a strong client base through regular engagement calls.
• Collaborating with the marketing team to bring campaigns to market.
• Sending legal and/or surety documents to merchants.
• Communicating between Yoco and Capital partners with regard to collections and information needed from the Capital partner's financial team.
• Assisting in sending follow-up messages to merchants with the latest offers.
• Escalating merchant queries regarding rates or device issues to the relevant Yoco departments

Key requirements

• 6 month+ proven track record of customer support and/or sales experience in Capital or Lending (preferably in a fast-paced Fin-tech or traditional finance institution)
• Effective communication and customer relations skills, with the ability to develop and nurture relationships
• Ability to work independently and demonstrate rigorous time management. 
• Ability to learn quickly, and fast become an expert in Yoco’s Capital product offering and customer needs.
• Must be proactive, and detail-oriented, and demonstrate resilience under pressure. 
• Be solution driven and a self-starter
• Ability to remain calm and perform well in high-stress moments.
• Be tech-savvy, and have a working knowledge of operating CRM databases and other business tools, such as Salesforce, Natterbox and MessageBird

 

THE YOCO FORMULA

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow
Stay Connected
Make Space to Explore
Keep it Simple
Master your Craft

Core Behaviours - How we show up, engage & treat each other
Get to know each other personally
Say what you think
Be courageous and forward focussed
Don’t let your ego get in the way

To support this, we have built a role-based organization where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration, and accountability at all levels. You will be working with a diverse, motivated, and skilled team that will continuously stretch you as an individual. To learn more about our culture, subscribe to Exposure Gallery Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!

Benefits of working as a Customer Support Consultant in Cape Town, Western Cape:

● Company offers great benefits
● Advancement opportunities
● Advantageous package