Delivery Support - Telephone Service Coordinator

Our Establishment is looking for a motivated delivery support to join our team! As a delivery support, you will be responsible for ensuring that our service delivery team delivers an exceptional customer experience services at optimal cost and that capacity is fully utilized within their portfolio that will result in increased business engagement and customer satisfaction. Delivery Support Duties and Responsibilities Review and process orders from customers Contact customers and arrange delivery times Answer any questions the customer may have Coordinate the physical shipping process Perform loading or packing duties when necessary Receiving and evaluating customer requests and complaints Establishing and maintaining strong relationships with internal and external stakeholders Providing leadership to the service delivery team Advising and coaching team members Managing the service delivery schedules Understanding customer needs and providing the best service possible Delivery Support Requirements and Qualifications High school diploma or GED certificate Strong customer service and leadership skills Strong computer skills Excellent verbal and written communication skills Excellent customer service skills Strong leadership skills Ability to work well in a team environment Strong organizational skills Strong time management skills Strong planning skills