Export Customer Services Agent

Requirements:

• Matric essential.
• Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
• Microsoft Office essential.
• Previous experience in Export Trade Lane Control.

• Maintain and update sailing schedule.
• Manage and monitor bookings with shipping (include monitoring daily stack dates).
• Process bookings and send booking confirmation to customers.
• Follow up on quotes to fill up under utilised containers.
• Clear Internal Sentry (latency) reports.
• Strategic container planning to get the best utilisation per container.
• Handle hazardous applications/paperwork.
• Send transport and packing instructions to warehouse and transporter.
• Send empty depot releases to shipping line prior to container collection.
• Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
• Process shipping line’s shipping instruction.
• Prepare required trade documents (e.g. CNCA for Luanda).
• Process creditor invoices.
• Submit RCG to SARS
• Release bills for customer collection.
• Process cargo dues.
• Process acquittals to shipping line.

• 1st leg container tracking;
• 1st leg cargo release dates;
• 2nd leg cargo release dates.
• USA - AMS filing / EUR – ENS filing.
• Issue telex releases as per SOP.
• Back up for appointed Buddy.
• Assist with training staff members.

• Ability to work in a fast-paced, demanding environment.
• Excellent time management skills
• Attention to detail.
• Ability to use initiative.
• Skilled with a sense of urgency.