F&B Manager - Start Immediately

We are looking to hire an expert F&B Manager to join our growing team at Dream Hotels and Resorts in Durban, KwaZulu-Natal.
Growing your career as a Full Time F&B Manager is an incredible opportunity to develop competitive skills.
If you are strong in planning, leadership and have the right initiative for the job, then apply for the position of F&B Manager at Dream Hotels and Resorts today!


SUMMARY:
- JOB DESCRIPTION:

One of our pristine lodges - spectacularly situated on a hill overlooking Lake Jozini and bordering the unspoiled Elephant coast - is looking to employ a F&B Manager. The successful incumbent of this prestigious position would manage this highly popular conferencing facility & holiday destination. Are you the best of the best F&B Manager…? Let’s see … apply. Perhaps you are the chosen one to manage this significant position, at this prominent lodge, on this picturesque site. Needs to be filled ASAP

Jozini Tiger Lodge offers salary + accommodation + water & lights + uniform + breakfast when at work+ staff discount+ provident fund

Must have :

• Min 5+ years F&B Management exp
• Min 6+ years F&B Exp
• Min 5+ buffet, banqueting and conferencing exp
• High level of computer literacy

Soft skills :

• Able to operate & succeed in a busy environment
• Hold strong management skills
• Skilled to lead a team
• Empathetic
• Respectful
• Lead by example and hands on approach

Qualifications :

• Diploma or degree in Food & Beverage management

KPA’s

Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.

1. F&B Operations

• Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guests
• Ensure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.
• Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.
• Ensure that room service orders are executed promptly and that they comply with the required standards.
• Ensure that barmen are well trained, correctly dressed and serve their guest in a professionally
• Ensure that bars and cloakrooms are clean and stocked
• Ensure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & clean
• Ensure an effective table reservation system
• Ensure that company and statutory hygiene standards are maintained
• Ensure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.
• Implement a new ‘touch’ per year for the dining experience
• Participate in the creation of 12 tailored events per a year
• Ensure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.
• Maintain standards equivalent to a 4* Hotel

1. Stock Management

• Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).
• Prepare proper forecast and meet desired revenues for all beverage outlets on-board.
• Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.
• Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.
• Maintain effective cost control in all areas of the F&B department.
• Responsible for the final delivery of all F&B products aligned with company´s standards.
• Ensure that monthly stock takes are conducted.
• Timeously submit (on the required format) all required information for budgeting purposes
• monitor industry trends and make recommendation how it could be implemented & improved in the catering chain.

1. Management

• Participate in daily scheduled mealtimes preparations
• Monitor duty rosters, ensure coverage and monitor timekeeping and absenteeism.
• regularly socialise throughout all F&B areas, by maintaining a high profile with guests (& and staff.
• Approve all F&B requisitions (so as to ensure that its are prepared & placed proper and timely in compliance with instructions.
• Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
• Deal with escalated complaints promptly
• Design exceptional menus, purchase goods and improve continuously
• Ensure strict control over F&B security
• be familiar with all Health and Safety measures.
• Perform ad hoc duties as are requested

1. Learning and Development

• Ensure that the most suitably & qualified candidate is appointed in vacant position (if possible ensure an internal promotion)
• Identify areas for development and training needs.
• Administer regular On-the-Job training
• ensure that your staff are trained in Health and Safety measures.

1. Customer Service

• Ensure the quality of services in accordance with the company standard.
• Identify customers’ needs and respond proactively to all of their concerns
• Actively listen and resolve guests’ complaints

Successful incumbent would report directly into Lodge ’s GM

Key Results :

1. Average Guest Feedback Survey
   1. 90%
2. F&B Revenue Targets
   1. Target achieved (To be provided by management)
3. Food and Beverage Gross Profit
   1. 50%
4. Food cost of Sale Targets
   1. CoS target achieved (35%)
5. Liquor % Cost of Sale Targets
   1. CoS target achieved (32%)
6. Management Controllable Profit (MCP) (Restaurant)
   1. Target achieved (To be provided by management)
7. Management and Development of Staff
   1. Upskilled of staff on
      1. Food & Beverage
      2. New menus and dishes
      3. F&B Etiquette

Benefits of working as a F&B Manager in Durban, KwaZulu-Natal:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary