Field Service Engineer - with Growth Opportunities

We are searching for an ambitious Field Service Engineer to join our amazing team at HR Studio (Pty) Ltd in Western Cape.
Growing your career as a Full Time Field Service Engineer is an amazing opportunity to develop excellent skills.
If you are strong in planning, people management and have the right experience for the job, then apply for the position of Field Service Engineer at HR Studio (Pty) Ltd today!

To offer HR assistance and strategic related advice to ensure best practices within each client's business with a focus on improving efficiencies and creating a productive, effective and enthusiastic and happy work environment.We're looking for… A qualified and experienced individual to join our clients' team as a Field Service Engineer to provide IT support assisting with hardware and software. Who are you? A versatile and service-oriented mind-set Great communication skills Strong multitasking abilities Analytical and critical thinking skills Ability to work under pressure and complete tasks in a timely manner What's the role? You will be responsible for: Effectively Managing Tickets: Reviewing tickets and requirements on TopLeft Service Desk Ensuring TopLeft is updated with ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring after each ticket is complete that the feedback form has been sent to the client Logging and Tracking the details of customer requests Ensuring all platforms are authenticated everyday to use effectively Identify the types, categories, severity, and urgency of the ticket. Assisting clients on site with any queries that come through Effectively troubleshooting software/hardware issues that arise Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products Communicate with clients to determine needs and explain complex issues Liaising with third party vendors when required Researching any issues that cannot be resolved to find a solution Continuously communicating with the client on any delays and continuously providing feedback Building sustainable relationships and trust with clients through open and interactive communication Keeping up to date with latest technology and possible technology that can be used Proposing new features based of new technology Boxes to tick… Matric Tertiary Qualification - IT related qualification At least 2 years of experience in a field-related role Excellent problem-solving skills backed by solid technical knowledge

Benefits of working as a Field Service Engineer in Western Cape:

● Excellent benefits
● Advancement opportunities
● Attractive package