Food & Beverage Service Expert

Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland. Since 1927, Marriott has been known for a culture that puts people first. We are growing globally-and opening up a world of experiences and opportunities for people from all walks of life. Careers Join Us! Search for jobs around the world. Diversity and Inclusion Learn how we promote diversity and build inclusive environments. Awards of Excellence Get to know this year's honorees. Open in a different browser tab Follow the conversation. Our Values We are proud to be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. Core Values & Heritage Discover the values that drive our success. Corporate Responsibility Find out how sustainable practices enhance our business. Hot Shoppe: An Original Marriott Series Watch an animated series that illustrates Marriott's core values. Our Business Marriott International, Inc. (MAR) offers the advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer. Hotel Development Open in a different browser tab Explore opportunities in more than 79 countries. Investors Open in a different browser tab See our recent performance, shareholder information and annual report. Partnerships Open in a different browser tab Get in touch with Marriott about brand integration, sponsorships and cause marketing.Safety and Security Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect the privacy and security of guests and coworkers. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service. Communication Speak to guests and co-workers using clear, appropriate and professional language. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Closing Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Personal Attributes Dependability Safety Orientation Positive Demeanor Presentation Integrity Education High school diploma/G.E.D. equivalent Related Work Experience At least 1 year work experience is required