Guest Services Executives

Guest Services Executives | Dubai | Iconic Luxury Hotels Brand

We are currently seeking enthusiastic and experienced GUEST SERVICES EXECUTIVES to join the Front Office, Concierge, and Guest Relations teams. As a Guest Services Executive at one of the most iconic hotel brands in the UAE, you will play a pivotal role in creating memorable experiences for our guests, exceeding their expectations, and upholding the standards of our esteemed brand.

Key Responsibilities

Front Office

• Greet guests upon arrival and provide a warm welcome to the hotel.
• Handle guest check-in and check-out procedures efficiently and accurately.
• Assist guests with inquiries, reservations, and special requests.
• Process payments and maintain accurate records of guest transactions.
• Ensure the smooth operation of the front desk and lobby area at all times.

Concierge

• Provide personalized recommendations and assistance to guests regarding local attractions, restaurants, and activities.
• Arrange transportation, tours, and restaurant reservations for guests as requested.
• Handle luggage storage and delivery services with care and attention to detail.
• Maintain up-to-date knowledge of events and services in the surrounding area.
• Anticipate guests' needs and provide proactive assistance to enhance their stay.

Guest Relations

• Build strong relationships with guests and address any concerns or feedback in a professional and timely manner.
• Coordinate special requests and arrangements to ensure a memorable and personalized experience for guests.
• Conduct guest satisfaction surveys and follow up with guests to ensure their needs are met.
• Assist in resolving any issues or disputes to the satisfaction of the guest and the hotel.
• Act as a brand ambassador, representing the values and ethos of the hotel to guests at all times.

Requirements

• Minimum of 2-3 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
• Diploma or degree in Hospitality Management or related field is preferred.
• Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
• Strong organizational abilities and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in MS Office applications and hotel management software.
• Fluent in English; additional language skills are advantageous.
• Flexible schedule, including evenings, weekends, and holidays, as required.

Benefits:

• Basic salary AED 2100 - 4500 (depending on experience and assigned duties)
• Service charge
• Accommodation with excellent perks
• All meals
• Transport to and from work
• Health insurance coverage
• Annual paid leave
• Annual flights
• Visa and joining flight
• Excellent career advancement programs

To apply for Guest Services Executives | Dubai | Iconic Luxury Hotels Brand, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! 

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