Hostess

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Job Description - Hostess


SUMMARY:
Our client, a renowned winery in Stellenbosch, is in search of a Hostess who can excel in a high-pressure environment and possesses an enthusiastic personality to join their team. POSITION INFO: EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Hospitality
BASIC SALARY              :           Market Related
START DATE                  :           A.S.A.P / Immediate
REQUIREMENTS:

  • Grade 12, hospitality certificate will be a plus
  • Preferably 1-2 years of previous hostess experience
  • Understanding of restaurant etiquette
  • Experience in managing reservations
  • Able to work in a team
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work within opening hours (e.g. evenings, public holidays, weekends)
  • Good physical condition to walk and stand during an entire shift
  • Comfortable in dealing with very distinguished clientele
  • Able to handle a high-pressure environment
  • Must be well-presented with an enthusiastic personality
  • Flexibility and Accountability
DUTIES:
  • Welcome guests to the venue
  • Ensure one hostess is handling the reservations book, while the other hostess welcomes the guests
  • Escort guests to assigned dining or bar areas
  • Provide menus and announce waiter/waitress name
  • Create a floor plan for both lunch and dinner
  • Check with the senior chef on duty if there are any changes to the lunch/dinner menus
  • Change the menus from dinner to lunch and vice versa (depending on shift)
  • Create a list of available tables for lunch
  • Create a handover sheet for the next shift/go through handover sheet of the previous shift
  • Greet guests upon their departure
  • Maintain hostess desk clean and tidy
  • Answer incoming calls and address guests’ queries
  • To be well-informed on the estate and local info
  • Communicate to managers and waiters regarding VIP visits as soon as they are seated
  • Be familiar with the reservation policies, such as booking times, etc
HOURS: 3 single shifts (Early 8:30-16:30 or late 15:00-23:00) and 2 split shifts (8:30-15:00; 17:30-23:00) over the 5 days. These shifts will be adjusted over the slower periods with only one split WORKING HOURS: Should you meet all the requirements, apply on our website at
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