SUMMARY: Our client, a renowned winery in Stellenbosch, is in search of a Hostess who can excel in a high-pressure environment and possesses an enthusiastic personality to join their team.
POSITION INFO: EMPLOYMENT TYPE : Permanent
SECTOR : Hospitality
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS: - Grade 12, hospitality certificate will be a plus
- Preferably 1-2 years of previous hostess experience
- Understanding of restaurant etiquette
- Experience in managing reservations
- Able to work in a team
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work within opening hours (e.g. evenings, public holidays, weekends)
- Good physical condition to walk and stand during an entire shift
- Comfortable in dealing with very distinguished clientele
- Able to handle a high-pressure environment
- Must be well-presented with an enthusiastic personality
- Flexibility and Accountability
DUTIES: - Welcome guests to the venue
- Ensure one hostess is handling the reservations book, while the other hostess welcomes the guests
- Escort guests to assigned dining or bar areas
- Provide menus and announce waiter/waitress name
- Create a floor plan for both lunch and dinner
- Check with the senior chef on duty if there are any changes to the lunch/dinner menus
- Change the menus from dinner to lunch and vice versa (depending on shift)
- Create a list of available tables for lunch
- Create a handover sheet for the next shift/go through handover sheet of the previous shift
- Greet guests upon their departure
- Maintain hostess desk clean and tidy
- Answer incoming calls and address guests’ queries
- To be well-informed on the estate and local info
- Communicate to managers and waiters regarding VIP visits as soon as they are seated
- Be familiar with the reservation policies, such as booking times, etc
HOURS: 3 single shifts (Early 8:30-16:30 or late 15:00-23:00) and 2 split shifts (8:30-15:00; 17:30-23:00) over the 5 days. These shifts will be adjusted over the slower periods with only one split
WORKING HOURS:
Should you meet all the requirements, apply on our website at