HR Manager

HR Manager

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

The purpose of this role is to enable and support the Business Unit to find, win, retain and
grow the right people to drive performance and profitable growth.1. People Management
• Coaches and supports HR representatives within the BU
• Manages HR representatives’ performance and immediately addresses out-    of-linesituations
• Documents HR representatives’ Personal Development Plans
• Regularly conducts information-sharing sessions with HR representatives
• Develops performance promises for all HR representatives and conducts      midyear and annual reviews
• Management the temporary staffing providers on site to ensure delivery      within service level agreements2. Industrial and Employee Relations
• Advises line managers and ensures relevancy of disciplinary action
• Ensures disciplinary action is taken timeously
• Reports on disciplinary activities within the business unit
• Advises on and implements sound employee relations management
• Assists with roll out of employee assistance programs and initiatives within    the business unit
• Drives Employee Surveys to ensure validity and reliability
• Ensures alignment to all Merchants standardised policies and procedures    within the business unit
• Drives the Performance Management competence, system and process       within the business unit and conducts audits to ensure standards are     achieved
• Maintains Employment Equity data for the business unit
• Prepares Disciplinary Packs and briefs the relevant party to ensure success    for internal and external Appeals processes3. HR Guidance and Support
• Adheres to Job Profiling process by assisting management in the development of job profiles and ensuring authorisation for new profiles
• Develops a complete understanding of job roles and challenges within the business unit, in order to better serve line managers
• Drives succession planning and other talent management and career      development initiatives, which support the organisation and employment      equity plans
• Communicates HR Policies to the business unit to ensure familiarity and compliance
• Provides advice to line on all issues pertaining to the employee relationship
• Maintains salary information records for all employees in the business unit
• Assists line managers in validating and recommending adjustments to salary
• Implements change through adherence to change management principles    and legislation
• Facilitates workshops when relevant with line to develop competence in    all matters pertaining to the employment relationship4. Recruitment and Induction
• Assumes responsibility for all recruitment delivery in the business unit and    ensure the standardised process is adhered to
• Ensures interview skills for line are maintained at the required level by    coaching line during the interview process and ensuring training is attended
• Prepares interview reports and ensures related interview documentation is    filed
• Delivers the Induction Programme to all employees and assists line in    preparing new employee orientations Ensures goals are set and measured    for all new employees to ensure relevancy of the probation clause5. Administration
• Ensures all employment contracts and terms and conditions of    employment are consistently applied
• Works with HR central administration to ensure all letters, contracts,    benefits documentation etc is completed in an accurate and timely manner
• Provides relevant HR reports
• Captures all Exit Interview results and termination reasons on the HR    System
• Ensures all changes to terms and conditions of employment, including job    title changes, secondments, personal details, etc, are timeously captured    on the system to ensure accuracy and currency of data for reporting6. Projects
• Participates in project development for new initiatives
• Delivers new project outcomes to the Business UnitRequirements
• HR diploma/ degree or qualified by experienceat least 5 years in the      HR discipline , of which 2 will include a direct people management role
• Exposure to fast paced,customer service orientated environment
with a high degree of change
• Indepth understanding of LRA, EEA, BBBEE, SDA,NQF, BCoE