Human Capital Service Delivery Manager

SUMMARY:
The role is responsible for the Human Capital operations team, payroll & Benefits as well as Facilities, and plays a critical role in ensuring that the teams are fully supported.

POSITION INFO:
JOB DESCRIPTION

• Translate the company and Human Capital strategy into an implementable plan.
• Provide input into Human Capital Strategy.
• Monitoring and evaluation of the implementation of the strategy and procedures.
• Effectively manage payroll and benefits.
• Provide efficient service delivery to the business through business partnering.
• Develop and track annual HC calendar.
• Create and monitor HC budgets.
• Monitoring of leave as per BCoE.
• Timely and accurate payment of salaries and benefits.
• Stay abreast of all labour legislation and evolving needs of the company and its employees.
• Ensure that the team receives and leverages appropriate training.
• Encourage teamwork and collaboration in the Division.
• Partner with business stakeholders to design and monitor internal service-level agreements (SLAs).
• Participate in technical initiatives to assist with improving HC and HC-aligned technology and business processes that will enhance the HC service delivery model.
• From time-to-time work collaboratively with others on other ad hoc projects.
• Carry out any other reasonable tasks.

• Completed Degree in Human Resource Management or related field.
• Advantageous: NQF Level 8 qualification in Human Resource Management or related field.
• Minimum 3-5 years’ experience as an HR Manager/ Business Partner.
• 3-5 years in-depth payroll exposure
• Operating at the level of a professionally qualified, experienced specialists and mid-management