Internal Account Manager

DESCRIPTION:

Manage and grow existing customer accounts through regular communication and relationship building. Identify customer needs and provide relevant solutions. Contribute to the growth of the organization by achieving sales targets and establishing new customers. Work closely with the Sales team and other internal departments to ensure customer satisfaction.

REQUIREMENTS:

• A minimum of 2 to 3 years of sales experience in an Internal Account Manager position
• Previous account management experience within the ICT Distribution industry will be an advantage.
• Previous experience selling and working with customers at all levels of an organization including high-profile customers.
• Experience in identifying sales opportunities and using skill sets to develop solutions.
• Working experience in a customer service environment
• Experience preparing and presenting quotations.
• Experience developing sales plans.
• Matric, with mathematics is essential.
• A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage.
• Intermediate skills in MS Word, Excel, Outlook, and PowerPoint.
• Proven account management skills/sales ability.
• Excellent verbal and written business communication skills.

RESPONSIBILITIES:

Customer Relationships:

• Identify and understand role players in each assigned account.
• Liaise between divisions and customers to efficiently communicate deliveries and ETA feedback etc.
• Act as the first point of contact with the customer
• Portray a professional image and confidence, delivering exceptional customer service.
• Build and maintain an active customer base to support the Sales team.

Account Planning:

• Proactive implement agreed Sales strategy with the Account Manager on named accounts.
• Research to ensure understanding of each assigned account.
• Provide regular customer and sales feedback.
• Compile quotations to meet required specifications.
• Use customer/account knowledge and insight to compile well-thought-out quotations.
• Meet specific objectives required for each account as per the required terms and conditions.
• Excellent time management and personal organizational skills.

Sales Support:

• Support the External Sales team and develop new sales.
• Capitalize on opportunities through the negotiation of prices to achieve sales targets.
• Maintain proactive telephone contact with both existing and prospective customers.
• Effectively manage telephonic inquiries requesting quotations for products, compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and upselling on all incoming and outgoing calls.
• Liaise daily with the External Sales team and update them on any developments on their
  accounts, ensuring a high level of team relationships exists.

Order Process - Consultative Selling:

• Create quotations from requests received.
• Ensure all orders received are entered into the system accurately.
• Meet and exceed the agreed SLAs on quoting and deliveries.
• Ensure a consistent closure rate within appropriate timelines.
• Follow up on warehouse until in production and to delivery.
• Account Managers are to be copied on all correspondence on their accounts.
• Follow up on all quotations.

Client Communication:

• Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion.

Activity Reporting:

• Process relevant orders, delivery notes/collection notes, back orders, ETAs, and feedback communication File of relevant documents.
• Follow up on queries, quotations, deliveries, and payments timeously.
• Provide management with sales reports timeously on a weekly basis.

SKILLS:

• Good sales presentation skills.
• Able to complete basic calculations (ability to work with numbers).
• Organized individual who is deadline-driven with good time management skills.
• Excellent interpersonal skills.
• Good attention to detail.
• Developed negotiation skills.