IT Service Delivery Manager Call Centre

Job Description

Job Responsibilities:

• Manage the IT service delivery for the call centre ensuring smooth functioning and efficiency of operations
• Provide backend support for IT systems and processes
• Good understanding of Networking Systems Voice and business applications.
• Lead and manage the IT team providing guidance support and resolving any escalated issues
• Willingness to work in a 24 x 7 environment

Essential Qualifications:

• Bachelor's degree in IT or Matric with an expeirence IT working background
• Proven experience in IT service delivery
• Recognized certifications like ITIL/ ITSM.

Desired Experience:

• Minimum of 4 years and maximum of 10 years of experience in IT service delivery
• Experience in managing IT teams