Operations Manager

SUMMARY:
Looking for a very strong Operations Manager for a 5 star lodge CANDIDATES WILL ONLY BE CONSIDERED FROM 5 STAR EXPERIENCE IN LODGES

POSITION INFO:

1. Staff Management:
   
   • Hiring, training, and supervising lodge staff including front desk personnel, housekeeping staff, maintenance workers, and other employees.
   • Scheduling shifts and managing payroll.
   • Conducting performance evaluations and providing feedback to employees.
2. Customer Service:
   
   • Ensuring high levels of customer satisfaction by responding to guest inquiries, comments, and complaints.
   • Implementing strategies to improve guest experience and exceed customer expectations.
   • Resolving any guest issues or conflicts in a professional and timely manner.
3. Operations Management:
   
   • Overseeing day-to-day lodge operations to ensure smooth functioning.
   • Managing room reservations, check-ins, and check-outs.
   • Monitoring inventory levels and ordering supplies as needed.
   • Implementing and enforcing lodge policies and procedures.
   • Collaborating with other departments such as housekeeping, maintenance, and food and beverage to ensure coordinated operations.
4. Financial Management:
   
   • Developing and managing the lodge budget.
   • Monitoring expenses and revenue to ensure financial targets are met.
   • Identifying opportunities for cost savings and revenue generation.
   • Analyzing financial reports and making data-driven decisions to optimize profitability.
5. Safety and Compliance:
   
   • Ensuring compliance with health, safety, and sanitation regulations.
   • Implementing security measures to safeguard guests, employees, and property.
   • Conducting regular inspections to identify and address any safety hazards or maintenance issues.
6. Marketing and Sales:
   
   • Collaborating with the marketing team to develop promotional strategies and advertising campaigns.
   • Participating in sales efforts to attract new customers and retain existing ones.
   • Monitoring market trends and competitor activities to stay competitive.
7. Community and Stakeholder Relations:
   
   • Building and maintaining positive relationships with local communities, government authorities, and other stakeholders.
   • Representing the lodge at community events and participating in local initiatives.
8. Continuous Improvement:
   
   • Identifying areas for improvement and implementing solutions to enhance lodge operations.
   • Staying updated on industry trends and best practices.
   • Encouraging a culture of continuous learning and professional development among staff members.
9. Environmental Sustainability:
   
   • Implementing eco-friendly practices and initiatives to minimize the lodge's environmental footprint.
   • Educating staff and guests about sustainable practices and encouraging participation.

These duties require strong leadership, communication, problem-solving, and organizational skills to effectively manage all aspects of lodge operations and deliver exceptional guest experiences