Port Operations Manager

Job Function

To manage the processes, teams and resources for port operations, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.

Key Performance Areas

• Execute own work and team work according to set operating procedures and service level agreements.
• Ensure continuous client interaction, communication, and feedback.
• Ensure complaints are handled effectively.
• Provide oversight over the port operations function and ensure port operations adhere to their service level agreements.
• Interact with transporters and service providers in port on a regular basis and ensure a good working relationship is maintained.
• Provide strategic input into the planning function to ensure delivery schedules are planned and executed in a cost -effective manner.
• Ensure that deliveries are monitored and expedited, that exceptions are raised and escalated, and the input data is collected and captured accurately.
• Identify opportunities and gaps on site to improve operational performance.
• Ensure KPI reports are updated, accurate and distributed as per the  requirement.
• Provide leadership to the team, create a positive working environment, and ensure the team is performing to the highest standard.
• Specific knowledge of the container flow and mills consumable products and documents to plan and ship with relevant documentation.
• Specific ability to process documentation required to clear Imports and invoice/ process Exports/ Consumables.
• Knowledge and ability to source documents from overseas and local Internal- for purposes on time.
• Clearing Consumables and Invoicing Breakbulk material
• Strong knowledge of INCO-TERMS

Nature of position

• Permanent
• Willing to work extended hours

Qualifications required

• Bachelors Degree or Diploma in Logistics Management/Supply Chain Management and Marine Services.

Skills and experience required

• Up to 5 years of experience in a similar environment, with at least 2 years tactical leadership /specialist experience.
• Advanced MS Office skills
• Proficient people management and development knowledge and/or skill. Knowledge and understanding of the management and development of people, optimising their outputs and effectively manage relationships, in order to achieve organisational goals.

Behavioural competencies

• Problem solving skills
• Time Management
• Flexible approach to working conditions and working environment changes
• Self-starter, self-motivated, energetic and enthusiastic worker
• Effective team player