Account Support Assistant

Job Description:

We are looking for a motivated and passionate Account Support Assistant to join our team at FirstRand in Durban, KwaZulu Natal. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing support to our account management team in various administrative and customer service tasks.

Responsibilities: - Assisting account managers with daily tasks such as client communication, data entry, and maintaining client records - Providing excellent customer service to clients by responding to inquiries and resolving issues in a timely manner - Assisting with the preparation of reports and presentations for clients and internal stakeholders - Conducting research on industry trends and competitors to support account managers in strategic planning - Participating in client meetings and assisting with negotiation processes when necessary - Collaborating with other departments such as marketing and sales to ensure client satisfaction - Maintaining a high level of professionalism and confidentiality in all client interactions

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a similar role with a minimum of 3 years of experience - Strong communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Knowledge of strategic planning and negotiation techniques - Proficiency in Microsoft Office suite and CRM software - Detail-oriented and highly organized - Ability to work independently and as part of a team

Benefits: - Travel opportunities for training and conferences - Gym membership for physical and mental wellbeing - Paid overtime for additional work hours - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-05-24

If you meet the requirements and are excited about the opportunity to join our team as an Account Support Assistant, apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.