Account Support Manager

Job Description:

We are looking for a skilled Account Support Manager to join our team at Absa Group Limited in Pretoria, Gauteng, ZA. As an Associate-level employee, you will be responsible for providing exceptional support to our clients and managing their accounts effectively.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or issues in a timely manner - Maintain and build strong relationships with clients to ensure their satisfaction and retention - Analyze account data and trends to identify opportunities for growth and improvement - Develop and execute account management strategies to meet client goals and objectives - Collaborate with internal teams to coordinate and deliver on client needs - Prepare and present reports on account performance and recommendations for improvement - Stay informed on industry trends and best practices to provide expert guidance to clients - Provide training and support to junior account support staff as needed

Requirements: - Bachelor's degree in Business Administration or related field - 5 years of experience in account management or related field - Strong communication and interpersonal skills - Passionate about providing excellent customer service - Reliable and able to meet deadlines consistently - Proficient in research and able to analyze data effectively - Demonstrated leadership skills in a team environment - Ability to multitask and prioritize workload effectively

Personality Traits: - Passionate about driving results and exceeding client expectations - Reliable and trustworthy in all interactions with clients and team members

Soft Skills: - Skilled in conducting thorough research to inform decision-making - Demonstrated leadership abilities in guiding and supporting team members

Benefits: - Free food provided during work hours - Paid overtime opportunities - Joining bonus for new hires - Health and wellness initiatives to prioritize employee well-being

Working Environment: - We prioritize the well-being of our employees through health and wellness initiatives to ensure a positive and supportive working environment.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to creating a diverse and inclusive work environment where all employees are valued and respected. We encourage applications from all qualified individuals regardless of race, gender, age, religion, or any other characteristic protected by law.

Deadline to Apply: All qualified candidates are encouraged to apply by May 13, 2024. We look forward to welcoming a dedicated and talented Account Support Manager to our team at Absa Group Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.