Account Support Manager

Job Description:

Absa Group Limited is seeking a dynamic and experienced Account Support Manager to join our team in Johannesburg, Gauteng. As an industry leader in financial services, we are looking for a talented individual to provide exceptional support to our valued clients. The ideal candidate will have at least 6 years of experience in a similar role and possess the ability to thrive in a fast-paced environment.

Responsibilities: - Serve as the primary point of contact for client inquiries and issues - Build strong relationships with clients to understand their needs and provide tailored solutions - Collaborate with internal teams to ensure timely and accurate delivery of services - Manage client accounts and ensure all relevant information is up-to-date - Identify opportunities for upselling and cross-selling products and services - Monitor client satisfaction and address any concerns or feedback - Analyze data and create reports to track client performance and identify trends - Provide training and support to clients on how to use our products and services effectively

Requirements: - Bachelor's degree in Business Administration, Finance, or related field - Proven experience in account management or client support role - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work well under pressure and meet deadlines - Adaptability and resilience to handle challenging situations - Creativity and cooperation to work effectively with cross-functional teams - Proactive mindset with a focus on continuous improvement - Proficiency in Microsoft Office suite and CRM software

Benefits: - Free food - Gym membership - Employee discounts - Promote work-life balance and employee well-being

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability.

Deadline to apply: 2024-05-31

If you meet the requirements and are excited to take on this challenging role, we encourage you to apply and join our team at Absa Group Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.