Account Support Manager - Work from home

Job Description:

We are looking for a highly skilled and motivated Account Support Manager to join our team at Alexander Forbes. This is a full-time position that allows for remote work from home in Soweto, Gauteng, ZA. The ideal candidate will have at least 8 years of experience in a similar role and possess a mid-to-senior level of seniority.

Responsibilities: 1. Act as the main point of contact for assigned client accounts, managing all aspects of the relationship. 2. Provide exceptional customer service and support to clients, ensuring their needs are met and issues are resolved in a timely manner. 3. Collaborate with internal teams to develop strategies for account growth and retention. 4. Conduct regular account reviews to identify opportunities for upselling and cross-selling. 5. Analyze client data and provide insights and recommendations to improve account performance. 6. Stay up-to-date on industry trends and best practices to better serve clients.

Requirements: 1. 8+ years of experience in an account management or customer support role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Motivated and resilient personality traits. 5. Ability to persuade and negotiate effectively. 6. Strong research skills to gather client information and market insights.

Benefits: 1. Employee discounts on company products and services. 2. Medical coverage for you and your family. 3. Travel opportunities for team-building activities and conferences.

Working Environment: At Alexander Forbes, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide the best possible service to our clients and foster a positive work environment.

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Deadline to Apply: Please submit your application by July 1, 2024. We look forward to reviewing your qualifications and considering you for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.