Call Center Officer - Work from home

Job Description:

Adcock Ingram is currently seeking a highly motivated and energetic Call Center Officer to join our team. This position offers the opportunity to work from home in Soweto, Gauteng, ZA on a full-time basis. The ideal candidate will have at least 2 years of experience in a similar role and possess the necessary skills to excel in a fast-paced environment.

Responsibilities: - Handling inbound and outbound calls to customers in a professional and courteous manner - Providing information and assistance to customers regarding products and services - Resolving customer complaints and issues in a timely and efficient manner - Inputting and updating customer information in the company database - Meeting and exceeding performance targets and KPIs - Collaborating with team members and supervisors to ensure customer satisfaction - Adhering to company policies and procedures at all times - Maintaining a high level of accuracy and attention to detail in all interactions

Requirements: - 2+ years of experience in a call center or customer service role - Energetic and reliable personality traits - Strong attention to detail and people management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM systems - High school diploma or equivalent required, college degree preferred

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products - Profit sharing opportunities for top performers

Working Environment: At Adcock Ingram, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional customer service and upholding the company's reputation for excellence.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-22

Join our team today and become a valuable asset in our mission to provide the best possible service to our customers. Apply now to start a rewarding career with Adcock Ingram as a Call Center Officer working from home in Soweto, Gauteng, ZA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.