Call Center Representative - Work from home

Telkom SA is currently seeking a Call Center Representative to work from home in Durban, KwaZulu Natal, ZA. This full-time position at the Associate Level requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls from customers with professionalism and empathy. 2. Provide accurate information and assistance to customers regarding products and services. 3. Resolve customer complaints and inquiries in a timely and efficient manner. 4. Input and update customer information in the company database. 5. Meet or exceed call center metrics such as call quality, average handling time, and customer satisfaction.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and CRM software. 5. Reliable high-speed internet connection and a quiet workspace at home. 6. Adaptable and resourceful personality traits. 7. Strong decision-making and time management skills.

Benefits: 1. Company transportation for in-person training and meetings. 2. Paid overtime opportunities. 3. Training and professional development programs. 4. A flexible working environment that values efficiency and innovation.

Equal Opportunity Statement: Telkom SA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: 2024-05-08

If you meet the requirements and are looking for a challenging and rewarding career in a dynamic work environment, we encourage you to apply for the Call Center Representative position at Telkom SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.