Call Center Specialist

Job Description:

Adcock Ingram is currently seeking a Call Center Specialist to join our team in Durban, KwaZulu Natal. As a Call Center Specialist, you will be responsible for providing exceptional customer service to clients through phone calls, emails, and other communication channels. You will be the first point of contact for customers seeking assistance with product inquiries, order processing, and issue resolution.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and efficient manner - Process orders, returns, and exchanges accurately and timely - Address customer complaints and provide appropriate solutions - Keep detailed records of customer interactions and transactions - Collaborate with other departments to resolve customer issues - Meet and exceed customer satisfaction goals - Identify and escalate priority issues to the appropriate team members

Requirements: - 1 year of experience in a customer service or call center role - Excellent communication skills and phone etiquette - Strong problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Adaptability and confidence to handle various customer situations - Attention to detail and persuasion skills - High school diploma or equivalent

Personality Traits: - Adaptable - Confident

Soft Skills: - Attention to detail - Persuasion

Benefits: - Training & professional development opportunities - Remote work flexibility - Parental leave

Working Environment: At Adcock Ingram, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success among our employees. We strive to create a supportive and inclusive environment where every team member can thrive and grow in their careers.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.