Call Center Specialist

Job Description:

Pick n Pay Stores is currently seeking a motivated and energetic individual to join our team as a Call Center Specialist in Pretoria, Gauteng, ZA. As an Associate Level staff member, the Call Center Specialist must have a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls from customers regarding product inquiries, order status, and general questions. 2. Process orders accurately and efficiently through our system. 3. Resolve customer complaints in a professional and timely manner. 4. Provide exceptional customer service and maintain a positive attitude at all times. 5. Communicate effectively with other departments to ensure customer needs are met. 6. Maintain a high level of accuracy and attention to detail when entering customer information. 7. Work collaboratively with team members to achieve department goals and targets. 8. Follow company policies and procedures to ensure customer satisfaction.

Requirements: 1. 3+ years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and the ability to think quickly on your feet. 4. Attention to detail and accuracy in data entry. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required; college degree preferred.

Personality Traits: - Motivated - Energetic

Soft Skills: - Attention to detail - Problem-solving

Benefits: - Life insurance - Vision insurance - Paid overtime

Working Environment: At Pick n Pay Stores, we strive to build strong connections and treat our colleagues like an extended family. We value teamwork, collaboration, and a positive work culture.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and welcomes all qualified individuals to apply for this position, regardless of race, gender, age, sexual orientation, religion, or disability status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: 2024-05-22

If you meet the requirements and are interested in joining our team as a Call Center Specialist, please submit your resume and cover letter for consideration. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.