Remote Chat Support Assistant

Job Description:

Standard Bank Group is seeking a motivated and reliable Remote Chat Support Assistant to join our team in Pretoria, Gauteng. As an Associate-level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Provide chat support to customers, addressing their inquiries, issues, and feedback in a timely and professional manner. 2. Collaborate with team members to ensure a seamless customer experience across all channels. 3. Utilize problem-solving skills to effectively resolve customer concerns and escalate complex issues to the appropriate department. 4. Maintain a high level of product knowledge to accurately assist customers with inquiries about our services. 5. Contribute to a positive and inclusive working environment by promoting teamwork and collaboration. 6. Meet and exceed performance metrics related to response time, customer satisfaction, and quality assurance.

Requirements: 1. 3+ years of experience in customer service or a related field. 2. Excellent communication skills with a strong command of written English. 3. Ability to work independently and manage time effectively in a remote setting. 4. Proficiency in using chat support tools and platforms. 5. Proven track record of problem-solving and conflict resolution. 6. Motivated and reliable with a passion for providing exceptional customer service.

Personality Traits Required: 1. Motivated 2. Reliable

Soft Skills Required: 1. Problem-solving 2. Teamwork

Benefits: 1. Life insurance 2. Company equipment 3. Free accommodation

Working Environment: At Standard Bank Group, we pave the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability status. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.