Chat Support Manager - Work from home

Job Description:

Alexander Forbes is seeking a motivated and passionate Chat Support Manager to join our team on a full-time basis, working remotely from home. As a mid-to-senior level position, the ideal candidate should have a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage a team of chat support agents, overseeing their daily activities and ensuring quality service delivery - Develop and implement chat support strategies to improve customer satisfaction and achieve organizational goals - Monitor chat support metrics and KPIs to identify trends and areas for improvement - Train and mentor chat support agents to enhance their skills and knowledge - Collaborate with other departments to resolve customer issues and improve overall customer experience - Stay up-to-date with industry trends and best practices in chat support management

Requirements: - Bachelor's degree in business administration, communication, or a related field - Proven experience in chat support management - Excellent communication and interpersonal skills - Strong leadership abilities and decision-making skills - Ability to work independently and as part of a team - Strong problem-solving and analytical skills - Proficiency in Microsoft Office and chat support software

Personality Traits: - Motivated: Demonstrate enthusiasm and drive in your work - Passionate: Show a genuine interest and dedication to the job

Soft Skills: - Cooperation: Able to work collaboratively with colleagues and other teams - Creativity: Think innovatively to solve problems and improve processes

Benefits: - Remote work flexibility - Travel and spending expenses covered - Retirement plan

Working Environment: At Alexander Forbes, we encourage autonomy and independence, trusting our employees to excel in their roles. We value a supportive and inclusive work environment where employees can thrive and grow.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals without regard to race, ethnicity, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.