Client Relations Specialist - Work from home

Job Description:

We are looking for a Client Relations Specialist to join our team at Nedbank Group in Soweto, Gauteng, ZA. As a Client Relations Specialist, you will be responsible for cultivating and maintaining strong relationships with our clients, ensuring their needs are met and providing exceptional customer service. This is a full-time, work from home position at the Associate Level, requiring a minimum of 4 years of experience in client relations or a related field.

Responsibilities: - Communicate with clients via phone, email, and video conferencing to address their inquiries, provide information, and resolve any issues that may arise - Build and maintain strong relationships with clients through regular communication and follow-ups - Identify opportunities to upsell or cross-sell products and services to existing clients - Collaborate with internal teams to ensure client satisfaction and timely delivery of services - Keep detailed records of client interactions and transactions in our CRM system - Stay up-to-date on industry trends and best practices to better serve our clients - Provide timely and accurate feedback to management regarding client concerns or suggestions for improvement

Requirements: - Strong communication skills, both written and verbal - Excellent interpersonal skills and the ability to build rapport with clients - Adaptable and able to work in a fast-paced environment - Dedicated to providing exceptional customer service and meeting client needs - Critical thinking skills and attention to detail - Ability to work independently and as part of a team - Proficiency with CRM systems and Microsoft Office suite - Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Dental insurance

Working Environment: As a Client Relations Specialist at Nedbank Group, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a dynamic group of professionals who are dedicated to providing the best possible service to our clients.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.