Client Support Manager - Work from home

Job Description:

We are looking for a Client Support Manager to join our team at Netcare. As a Client Support Manager, you will be responsible for managing a team of support specialists to ensure exceptional service delivery to our clients. This is a remote position, allowing you to work from home in Pretoria, Gauteng, ZA.

Responsibilities: - Manage a team of support specialists, providing guidance, training, and feedback to ensure optimal performance - Develop and implement strategies to improve client satisfaction and retention - Coordinate with other departments to address client issues and escalate as needed - Analyze data and reports to identify trends and make recommendations for improvements - Maintain a deep understanding of our products and services to effectively address client needs - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients - Monitor team KPIs and set goals for continuous improvement

Requirements: - 7+ years of experience in client support or a related field - Proven track record of successfully managing a team and exceeding performance targets - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Driven and reliable with a passion for delivering exceptional customer service - Persuasion skills and time management abilities - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Travel and spending expenses covered - Life insurance - Training and professional development opportunities

Working Environment: At Netcare, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a supportive and collaborative environment where all team members can thrive and grow.

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-17

If you meet the requirements and are ready to take on this exciting opportunity as a Client Support Manager at Netcare, we encourage you to apply before the deadline. We look forward to welcoming a driven and reliable individual to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.