Client Support Manager - Work from home

Job Description:

Clicks Group is seeking a motivated and experienced Client Support Manager to join our team based in Johannesburg, Gauteng, ZA. This is a full-time, work-from-home position at a mid-to-senior level, requiring a minimum of 6 years of experience in client support or a related field.

As a Client Support Manager, you will be responsible for managing a portfolio of clients, providing them with exceptional support and guidance to ensure their satisfaction and retention. Your duties will include:

- Building and maintaining strong relationships with clients, understanding their needs and providing solutions to address them - Managing client onboarding and training processes - Handling client inquiries, complaints, and escalations in a timely and professional manner - Working closely with internal teams to ensure client needs are met and issues are resolved effectively - Monitoring client satisfaction and implementing strategies to improve retention rates - Providing regular reports and updates to management on client performance and feedback

Requirements:

- 6+ years of experience in client support or a related field - Resourceful and independent personality traits - Strong presentation and negotiation skills - Excellent communication and interpersonal abilities - Proven track record of managing client relationships and achieving client satisfaction goals - Ability to work independently and as part of a team in a remote work environment - Bachelor's degree in a relevant field is preferred

Benefits:

- Retirement plan - Life insurance - Parental leave

Working Environment:

At Clicks Group, we are committed to environmental responsibility and sustainable practices. As a Client Support Manager, you will have the opportunity to work in a supportive and inclusive environment that values diversity and innovation.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:

Clicks Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.