Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Bidvest Group in Durban, KwaZulu Natal. As an Entry Level position, no prior experience is required, but the ideal candidate will have a year of relevant experience. We are seeking an energetic and resilient individual who possesses excellent presentation and innovation skills.

Responsibilities: - Answer incoming calls and respond to customer queries in a professional manner - Handle customer complaints and provide appropriate solutions - Process orders, forms, and applications - Maintain accurate records of interactions with customers - Follow communication procedures, guidelines, and policies - Assist with administrative tasks as needed - Collaborate with team members to ensure customer satisfaction

Requirements: - High school diploma or equivalent - Excellent communication skills - Proficiency in Microsoft Office - Ability to multitask and prioritize tasks - Strong attention to detail - Energetic and resilient personality traits - Presentation and innovation skills

Benefits: - Disability insurance - Paid Time Off (PTO) - Joining Bonus

Working Environment: At Bidvest Group, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.