Remote Customer Care Manager

Job Description:

Adcock Ingram is seeking a Remote Customer Care Manager to join our team in Durban, KwaZulu Natal. As a full-time Associate Level position, the Remote Customer Care Manager will be responsible for overseeing all aspects of customer care operations, ensuring a high level of service and satisfaction for our customers. This role is ideal for a confident and motivated individual with at least 5 years of experience in customer service or related fields.

Responsibilities: - Manage a team of remote customer care representatives, providing leadership, guidance, and support - Develop and implement customer care strategies to improve overall customer satisfaction - Monitor and evaluate customer care performance metrics, making data-driven decisions to optimize operations - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints - Conduct regular training sessions for customer care team members to enhance their skills and knowledge - Stay informed about industry trends and best practices in customer care to continuously improve processes

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer care management role, preferably in a remote or distributed team environment - Excellent communication and interpersonal skills - Strong planning and decision-making abilities - Proficiency in customer relationship management software and Microsoft Office Suite - Ability to work independently and adapt to changing priorities in a fast-paced environment

Benefits: - Medical coverage for employees and their dependents - Training and professional development opportunities - Company-provided equipment for remote work

Working Environment: At Adcock Ingram, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation and excellence in everything we do, and we value individuals who are passionate about making a difference in the lives of our customers.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified individuals are encouraged to apply.

Deadline to Apply: 2024-06-27

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.