Customer Service Officer

The Hilton hotel in Pretoria, Gauteng, ZA is seeking a talented and resourceful Customer Service Officer to join our team. As an entry-level position, no prior experience is required, making this the perfect opportunity for dedicated individuals looking to kickstart their career in the hospitality industry.

Responsibilities: - Provide exceptional customer service to guests, handling inquiries, requests, and complaints in a professional and efficient manner - Manage reservations, check-ins, and check-outs, ensuring a seamless and enjoyable guest experience - Collaborate with other departments to resolve any issues or challenges that may arise during a guest's stay - Maintain a thorough knowledge of hotel facilities, services, and promotions to effectively communicate with guests - Assist in promoting and selling hotel services and packages to maximize revenue and guest satisfaction - Actively seek opportunities to innovate and improve processes to enhance the overall customer experience

Requirements: - Resourceful and dedicated individual with a passion for delivering outstanding customer service - Strong people management skills with the ability to build and maintain relationships with colleagues, clients, and partners - Innovative thinker with a proactive approach to problem-solving - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - High school diploma or equivalent

Benefits: - Company equipment provided - Gym membership - Free food during shifts

Working environment: At Hilton, we value teamwork and collaboration. As a Customer Service Officer, you will have the opportunity to build strong relationships with colleagues, clients, and partners, working together to create memorable experiences for our guests.

Equal opportunity statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: May 8, 2024

If you are a motivated and enthusiastic individual looking to start a rewarding career in customer service, we invite you to apply for the Customer Service Officer position at Hilton in Pretoria, Gauteng, ZA. Join our team and be a part of delivering exceptional hospitality experiences to our guests.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.