Customer Service Representative

Job description:

MTN South Africa is seeking a driven and confident Customer Service Representative to join our team in Pretoria, Gauteng. This entry-level position offers the opportunity for growth and development within the company.

Responsibilities: - Responding to customer inquiries via phone, email, and social media in a timely and professional manner - Resolving customer complaints and issues with empathy and understanding - Providing product and service information to customers - Processing orders, returns, and exchanges accurately and efficiently - Collaborating with other departments to ensure customer satisfaction - Maintaining a high level of knowledge about company products and services - Meeting and exceeding customer service goals and targets

Requirements: - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Excellent problem-solving skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent

Personality traits: - Driven - Confident

Soft skills: - Strategic planning - Planning

Benefits: - Dental insurance - Travel opportunities - Vision insurance

Working environment: At MTN South Africa, we support our employees in their personal and professional development. We offer training and growth opportunities to help you reach your full potential.

Equal opportunity statement: MTN South Africa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 8, 2024

Join our team at MTN South Africa and help us provide outstanding customer service to our valued customers. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.