Customer Service Specialist - Work from home

Job Description:

Hilton is seeking a dedicated and passionate Customer Service Specialist to join our team in Johannesburg, Gauteng, ZA. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in customer service.

Responsibilities: - Provide exceptional customer service via phone, email, and chat channels - Assist customers with inquiries, complaints, and requests in a professional and timely manner - Utilize empathy and emotional intelligence to understand and address customer needs - Make informed decisions to resolve customer issues and escalate when necessary - Maintain a positive and supportive attitude towards customers and colleagues - Stay informed about Hilton's products, services, and policies to provide accurate information to customers

Requirements: - 3+ years of experience in customer service - Excellent communication skills - Strong emotional intelligence and ability to empathize with customers - Proven decision-making skills - Ability to work independently and as part of a team - Proficiency in using computer systems and customer service software - High school diploma or equivalent required, college degree preferred

Personality Traits: - Dedicated - Passionate

Soft Skills: - Emotional intelligence - Decision-making

Benefits: - Disability insurance - Retirement plan - Company equipment

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work from the comfort of your own home while contributing to the success of Hilton.

Deadline to apply: 2024-05-24

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.