Remote Customer Success Officer

Job Description:

We are looking for a dynamic and motivated Remote Customer Success Officer to join our team at Absa Group Limited. As a Customer Success Officer, you will work remotely from Pretoria, Gauteng, ZA and will be responsible for ensuring customer satisfaction and retention.

Responsibilities: - Develop and maintain strong relationships with customers - Provide exceptional customer service through various communication channels such as phone, email, and chat - Understand customer needs and concerns, and provide solutions and support accordingly - Monitor customer feedback and escalate issues to the appropriate departments - Conduct research to understand market trends and customer preferences - Collaborate with various teams within the company to ensure customer success and satisfaction - Develop and implement customer success strategies to increase retention and loyalty - Track and report on key metrics related to customer success and satisfaction

Requirements: - Confident and independent with the ability to work remotely - Strong strategic planning and research skills - Excellent communication and interpersonal skills - Bachelor's degree in Marketing, Business Administration or related field - Previous customer service experience is a plus but not required - Ability to multitask and work in a fast-paced environment - Proficient in Microsoft Office Suite and CRM software

Benefits: - Free accommodation - Travel opportunities - Paid Time Off (PTO)

Working Environment: At Absa Group Limited, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Customer Success Officer, you will have the opportunity to work in a collaborative and supportive environment where your ideas are valued and encouraged.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.