Customer Success Specialist

Job Description:

We are seeking a dedicated and independent Customer Success Specialist to join our team at Anglo American Platinum in Soweto, Gauteng, ZA. As a Customer Success Specialist, you will be responsible for building strong relationships with our customers, ensuring their satisfaction with our products and services, and assisting them in achieving their goals.

Responsibilities: - Act as the main point of contact for assigned customers, building and maintaining strong relationships - Understand customers' needs and goals, and proactively work to address any issues or concerns - Provide product demonstrations and training to customers to ensure they are getting the most out of our offerings - Collaborate with internal teams to resolve customer issues in a timely manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement customer success strategies to drive retention and expansion - Conduct regular check-ins with customers to assess satisfaction and gather feedback - Provide exceptional customer service and support at all times - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 2 years of experience in a customer success or similar role - Strong leadership and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Experience in the mining industry is a plus

Benefits: - Disability insurance - Dental insurance - Paid Time Off (PTO) - Competitive salary and opportunities for growth and advancement

Working Environment: At Anglo American Platinum, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where every team member is valued and empowered to succeed.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.