Customer Success Specialist - Work from home

Job Description:

As a Customer Success Specialist at Rand Merchant Investment Holdings, you will have the opportunity to work from home and be an integral part of our dynamic team in Cape Town, Western Cape, ZA. This entry-level position is ideal for individuals who are energetic, resourceful, and passionate about providing exceptional customer service.

Responsibilities: - Proactively engage with customers to ensure their satisfaction and address any concerns - Provide product demonstrations and training to customers - Act as a point of contact for customer inquiries and support requests - Collaborate with internal teams to ensure a seamless customer experience - Identify opportunities for upselling and cross-selling products and services - Develop and maintain strong relationships with customers through regular communication - Analyze customer feedback and data to drive improvements in our products and services

Requirements: - Strong communication skills, both written and verbal - Excellent problem-solving abilities and a customer-focused mindset - Ability to work independently and as part of a team - Willingness to learn and adapt in a fast-paced environment - Prior experience in a customer service or sales role is a plus, but not required

Personality Traits: Energetic, resourceful Soft Skills: Teamwork, innovation

Benefits: - Life insurance - Vision insurance - Dental insurance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work from the comfort of your own home while making a meaningful impact on our customers' experience.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Rand Merchant Investment Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.