Customer Success Specialist - Work from home

Job Description:

Netcare is seeking a Customer Success Specialist to join our team on a full-time, work-from-home basis in Durban, KwaZulu Natal, ZA. As an Associate Level Customer Success Specialist with at least 4 years of experience, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional service and support.

Responsibilities: - Build strong relationships with customers to understand their needs and provide solutions - Proactively monitor customer accounts, identify issues, and work towards resolution - Conduct regular check-ins with customers to gather feedback and ensure their ongoing satisfaction - Collaborate with internal teams to address customer concerns and improve overall customer experience - Provide training and support to customers on how to effectively use our products and services - Maintain accurate records of customer interactions and transactions - Identify opportunities for upselling and cross-selling to increase customer value - Contribute to the development and improvement of customer success processes and strategies - Meet or exceed key performance indicators related to customer satisfaction and retention

Requirements: - Motivated and confident individual with strong interpersonal skills - Excellent written and verbal communication skills - Ability to think strategically and develop long-term relationships with customers - High emotional intelligence and empathy for customer needs - Previous experience in customer success or a related field - Proven track record of meeting or exceeding customer satisfaction goals - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid sick leave - Company transportation - Company-provided equipment for remote work

Working Environment: At Netcare, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Customer Success Specialist, you will have the opportunity to work independently while also being part of a collaborative and supportive team environment.

Deadline to Apply: Interested candidates should apply by May 31, 2024.

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.