Customer Support Assistant - Work from home

Job Description:

Old Mutual is seeking a dedicated and driven Customer Support Assistant to join our team remotely in Soweto, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and chat channels - Address customer inquiries, complaints, and feedback in a timely and professional manner - Assist customers with account management, billing, and technical issues - Identify and escalate priority issues to the appropriate team or department - Collaborate with cross-functional teams to improve overall customer experience - Stay informed about company products, services, and policies to provide accurate information to customers - Maintain thorough and accurate records of customer interactions and transactions - Continuously seek opportunities to improve processes and drive innovation in customer support

Requirements: - Proven experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a virtual team - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent; college degree preferred

Personality traits: - Dedicated - Driven

Soft skills: - Problem-solving - Innovation

Benefits: - Vision insurance - Company equipment provided - Parental leave

Working environment: At Old Mutual, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and a culture of continuous improvement.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Old Mutual is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified candidates, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.