Customer Support Associate

Job description:

Truworths International is currently seeking a motivated and energetic Customer Support Associate to join our team in Pretoria, Gauteng, ZA. This full-time position is at the Associate level and requires a minimum of 3 years of experience in a customer support role.

Responsibilities: - Provide exceptional customer service through various communication channels (phone, email, chat) - Assist customers with inquiries, concerns, and complaints in a timely and professional manner - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to resolve customer issues and improve overall customer experience - Stay up-to-date on product knowledge and company policies to better assist customers - Identify and recommend process improvements to enhance customer support operations - Meet and exceed key performance indicators related to customer satisfaction and service level agreements

Requirements: - High school diploma or equivalent; Bachelor's degree preferred - Proven experience in a customer support role - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Energetic and driven attitude with a passion for delivering excellent customer service - Innovative problem-solving skills - Proficiency in Microsoft Office suite and CRM software

Benefits: - Training and professional development opportunities to enhance skills and knowledge - Travel and spending expenses for work-related activities - Dental insurance coverage for employees

Working environment: Join Truworths International and be part of a company that pioneers change and sets industry benchmarks. Work in a dynamic and collaborative environment where your contributions are valued and recognized.

Deadline to apply: Interested candidates should submit their applications by May 13, 2024.

Equal opportunity statement: Truworths International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.