Customer Support Associate - Work from home

We are currently seeking a dedicated and independent Customer Support Associate to join our team at Sasol. This is a full-time remote position, based in Durban, KwaZulu Natal, ZA, with the opportunity for growth and development within the company.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Handle inquiries and resolve customer complaints in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer experience - Meet and exceed individual and team performance goals - Assist in training new team members as needed - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum of 3 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong time management and organizational abilities - Ability to work well in a team environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits: - Dedicated: A commitment to providing top-notch customer service - Independent: Ability to work efficiently without constant supervision

Soft Skills: - Time management: Ability to prioritize tasks and meet deadlines - Teamwork: Work collaboratively with colleagues to achieve common goals

Benefits: - Life insurance - Gym membership - Paid Time Off (PTO)

Working Environment: At Sasol, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive approach to problem-solving.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Sasol is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.